All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We offer international shipping from Ukraine with UkrPoshta (Ukraine's national post).

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at contact@stitchery.shop with your name and order number, and we will look into it for you.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. stitchery.shop is not responsible for these charges if they are applied and are your responsibility as the customer.